Build the bridge that aligns the Marketing and Sales channels to document the lead-to-sales process and implement improvements to enhance ongoing efficiency, and to uphold the integrity of the funnel and its processes.
Develops reports and presentations for senior management.
Provides performance feedback to managers.
Provides technical guidance or system process expertise.
Provides technical leadership, coaching and mentoring to team members.
Define and maintain existing CRM processes, procedures, SLA's, programs, technical processes and workflows implement improvements to enhance sales and marketing productivity.
Responsible for new development along with providing oversight of support for existing developed functionalities.
Responsible for designing, coding, developing, integrating and implementing Salesforce lightning and Classic.
Utilized: Platform, Sales Cloud, Service Cloud, Apex, Lightning App Builder, SF Flow, Process Builder, Data Loader, NetSuite, Slack, Zuora, Docusign, Sertifi, Dataloader, Workbench, Excel, Google Suite, Jira, Mulesoft, Cisco Webex, MySQL
Maintain organization of program documents and information.
Coordinate the evaluation, scope and completion of new development and projects.
Develop and deploy changes to sandboxs and production environments.
Provide meaningful and actionable intelligence to our business groups.
Direct data migration and data cleansing.
Develop system integrations working with the Mulesoft team or with direct API service calls to other systems.
Make recommendations on best practice for functional implementation in Salesforce.
Responsible for providing technical design for new functionality, developing and implementing new functionality with process builder, workflow and APEX.
Responsible for reviewing all upcoming Salesforce releases and lead support for upgrades.
Responsible for recommending and implementing improved methods for historical configurations and customizations.
Responsible for researching historical configuration and customization and bringing forward future versions or improve with new Salesforce versions.
Responsible for troubleshooting and resolution of system errors.
Responsible for daily administration and support of custom objects, fields, record types, workflow rules, process builders, customized views and validation rules.
Salesforce Administrator/ Release Manager
Maximizing effectiveness of available insights to create actionable plans.
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Business/software forecasting to determine the most viable software application.
Big Data Analytics to steer productivity and increase profits.
Developing, documenting, and executing systems, programs & process training.
Digital creative design for Social Media and Print.
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Android and iOS enablement for Salesforce1 mobile.
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Implement Salesforce Lightning from starch or as an upgrade from Salesforce Classic, and.
Over 9+ years of Platform Admin/Developer/Architect experience.
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